I really like the quality and design of the shirt. Although it took a while to come in, I really appreciated the transparency of the company in addressing any concerns I had regarding the process. I hadn't realized that the shirt was oversized so the intended recipient may not receive it, but I really like the shirt myself so I want to keep it regardless even though it is quite large on me (I wear a small). I was a bit worried about the service after seeing some reviews that were a little concerning to me but the service I received was quite the opposite of what was described in those reviews. Overall I'm happy with the service and product, I just wish I would have paid attention (I enjoy an oversized shirt but the original recipient doesn't).